Chief Operating Officer

Operational Leadership:

• Daily Operations Management: Oversee the foundation’s daily activities, ensuring that operations run smoothly and efficiently. This includes managing administrative functions, facilities, IT systems, and support services.
• Policy and Procedure Development: Develop, implement, and enforce operational policies and procedures to enhance the foundation’s effectiveness and efficiency.
• Compliance Oversight: Ensure that all operations comply with relevant legal, regulatory, and ethical standards, including maintaining accreditation and certifications.

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Strategic Planning:‍

• Strategic Plan Development: Collaborate with the CEO and Board of Directors to create and refine the foundation’s long-term strategic plan. This includes setting goals, identifying key initiatives, and aligning resources.
• Implementation and Monitoring: Lead the implementation of strategic initiatives, track progress, and adjust plans as needed to achieve the foundation’s objectives. Align operational activities with the foundation’s mission, vision, and strategic goals.
• Risk Management: Identify potential risks to the organization and develop mitigation strategies to minimize their impact.
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Financial Management:

• Budgeting: Develop and manage the foundation’s annual budget in coordination with the CFO and CEO. Ensure that financial resources are allocated effectively to support operational and strategic goals.
• Financial Performance Monitoring: Monitor financial performance, analyze variances, and implement corrective actions to ensure financial health.
• Reporting: Oversee the preparation of financial reports for the CEO, Board of Directors, and key stakeholders, providing insights into the foundation’s financial status and operational performance.

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Program Development and Management:

• Program Design and Implementation: Collaborate with Chief Program Officer of development and execution of the foundation’s programs and services, ensuring they meet the needs of the families served and align with the foundation’s mission.
• Program Evaluation: Establish metrics to evaluate the effectiveness and impact of programs. Use data-driven insights to continuously improve program quality.
• Partnership Development: Collaborate with Chief Program Officer to forge strategic partnerships with healthcare providers, community organizations, and other stakeholders to enhance program offerings and reach.

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Team Leadership and Development:‍

• Supervision: Directly supervise leadership and development team, providing guidance, support, and performance feedback.
• Talent Management: Lead efforts in talent acquisition, staff development, and retention. Foster a culture of continuous learning and professional growth. Foster a culture of collaboration, creativity, trust, and a sense of belonging, driving both individual and organizational success.
• Employee Engagement: Promote a positive and inclusive work environment that motivates staff and volunteers to perform at their best.
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Stakeholder Engagement:

• Relationship Building: Cultivate strong relationships with key stakeholders, including families, donors, healthcare professionals, and community partners.
• Representation: Act as an ambassador for the foundation at public events, conferences, and meetings. Communicate the foundation’s mission, vision, and impact effectively.
• Fundraising Support: Work closely with the development team to support fundraising initiatives, including donor engagement, grant writing, and special events.

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Quality and Performance Improvement:

• Performance Metrics: Implement a comprehensive performance management system to monitor and improve operational efficiency and effectiveness.
• Continuous Improvement: Lead initiatives to streamline processes, reduce costs, and enhance service delivery.
• Feedback Integration: Develop mechanisms to gather and integrate feedback from families and stakeholders into operational and service improvements.